Delivery & Returns

Delivery

  1. Any delivery or collection dates or timings provided by SINCERE are estimates only. SINCERE shall not be liable for any loss, damage, cost or expense for any failure to meet any given delivery or collection date or timing, howsoever caused.
  1. Free standard delivery within Singapore (excluding restricted areas such as military camps and Jurong Island).
  1. For delivery outside Singapore, we offer two delivery options – Economy and Priority via FedEx to the following list of countries:

    Delivery Duty Paid (DDP) basis

    Australia
    Brunei
    Canada
    China
    Hong Kong
    Japan
    Macau
    Malaysia
    New Zealand
    Philippines
    South Korea
    Switzerland
    Thailand
    Taiwan
    United Kingdom
    United States of America

    We regret to inform that we do not deliver to any countries not listed in the above list. Please note that certain products may not be available for delivery to certain countries (including countries listed above) at SINCERE's sole discretion.

    For international delivery, shipping charges are as follow:

    INTERNATIONAL ECONOMY DELIVERY

    Order Value

    Shipping Charges

    Estimated Delivery

    Below SGD500

    Prevailing Fedex rates apply

    4-7 business days

    SGD500 and above

    FREE


    INTERNATIONAL PRIORITY DELIVERY

    Order Value

    Shipping Charges

    Estimated Delivery

    Any amount

    Prevailing Fedex rates apply

    1-5 business days

  1. Please arrange for a person who is 18 years of age or older to accept the delivery and to sign off on the delivery invoice. SINCERE and/or its agents reserve the right to require appropriate identification to be presented, before it leaves the delivery with the person at your delivery address. If no person(s) of 18 years of age or older is present during such delivery, SINCERE reserves the right to deliver the Order at another time and to charge you an additional re-delivery fee of SGD50.
  1. We do not deliver to multiple addresses for one order and are unable to deliver to Post Office boxes or forwarding addresses. To comply with customs clearing regulations, we will deliver your Order to a designated personal address.
  1. We shall have no liability to you for any failure to deliver any product you have ordered or any delay in doing so or for any damage or defect to the product delivered that is caused by any event or circumstances beyond our reasonable control including natural disaster.
  1. Title and risk to the products shall be passed to you upon delivery.
  1. Please inspect the product(s) upon delivery. If there is any damaged or incorrect product(s), please contact us within ten (10) calendar days of receipt Kindly refer to our Refund policy in Section 10 of the Terms of Use for further details.

Returns

  1. Subject to Section 5 below, SINCERE accepts returns (“Eligible Returns”) where:-

    1.1 the product delivered is damaged or defective upon delivery; or

    1.2 the product delivered is not the product ordered.

  1. All items returned must:-

    2.1 have a Return Merchandise Authorisation (RMA), which should be requested via the Site within ten (10) calendar days upon receipt; and

    2.2 within 21 calendar days of delivery, be collected by Ninja Van in Singapore or FedEx internationally, who are our exclusive couriers, to allow easy identification and prompt processing. We offer free return shipping on your Eligible Returns when you return your package via our exclusive couriers. Our exclusive couriers will process your return on a Duty Delivery Paid (DDP) basis, meaning that you do not have to pay any import fees to return your package to our warehouse.

    We regret to inform you that we cannot accept any returns of online purchases via our boutiques.

  1. To request a RMA simply visit the “My Account” section of the website, choose “Online Orders” and select the Order for which you wish to make a return. Select the item(s) and the reason for your return. Our customer service representative will contact you via email or through telephone within 3 business days upon submission of the RMA request and the approved RMA number will be sent to you with necessary shipping and customs documentation once the request has been processed. You will need to print all RMA documentation and contact the authorised courier for collection. Collection must be made within 21 calendar days of receiving your order.
  1. Product(s) must be returned to SINCERE in its original condition and unworn or unused, together with the original, certificate and packaging.
  1. SINCERE reserves the right to reject/refuse any returns if:

    5.1 the product is damaged due to improper use or handling by recipient;

    5.2 the product is damaged or defective and the RMA is not requested within ten calendar (10) days of delivery in accordance with Section 2.1;

    5.3 damage of the product is due to subjecting it to unusual or unadvisable physical, environmental or electrical stress; or

    5.4 product has been modified without SINCERE's authorisation.
  1. SINCERE reserves the right to return ineligible returns to you at your own cost.