tr?id=523808681290753&ev=PageView&noscript=1 FAQ | Sincere Watch

Frequently Asked Questions

Payment

What payment methods do you accept?

We accept payment via Visa, Mastercard, and China Union Pay cards and PayPal.

Instalment payment plans are also available with minimum purchase SGD 500 in a single order, over a period from 6 to 36 months for selected banks in Singapore.

Issuer Instalment Payment Plan Terms & Conditions
UOB 6, 12, 26 or 36 months Click Here

*Valid for Singapore issued Visa or Mastercard credit cards only.

Are my payment details secured?
How will I know if my order is successful?
What currencies do you accept?

Orders

How do I place an order?

To place an order simply:

  • Sign-in or create an account
  • Shop for the items you are interested in by brands, categories and price
  • Add the items to your shopping cart
  • Proceed to checkout
  • Enter your billing and shipping address
  • Select payment method
  • Review and confirm your order
  • Make your payment
Do I need to sign-up for an account I can to place an order?
How do I know if my order has been received?
Can I cancel my order?
Can I change my order?
How do I track my order?
How do I view my order information and history?

Taxes & Duties

How much duties and taxes do I have to pay?

For local delivery within Singapore, you will be charged a Goods and Services Tax (GST) at the prevailing rate i.e. 7% GST which is calculated based on the item price less discounts.

For international delivery, taxes and duties are calculated according to your shipping destination. Duties are calculated after discounts. Taxes are calculated based on item price, less discounts, plus duties. For countries on a Delivery Duty Paid (DDP) basis, taxes and duties calculated at checkout will be the final amount collected.

As we deliver on a DDU basis, all relevant import duties, customs and sales taxes levied by the destination country shall be borne by you. You shall pay all relevant duties and taxes to ensure that the parcel is released by the customs upon arrival at the destination country. You will be notified by FedEx on the duties and taxes payable and you shall pay FedEx directly during collection of the parcel.

List of countries that we deliver to is as follow:

Delivery Duty Unpaid (DDU) basis
Australia
Brunei
Canada
China
Hong Kong
Japan
Macau
Malaysia
New Zealand
Philippines
South Korea
Switzerland
Thailand
Taiwan
United Kingdom
United States of America

Shipping & Delivery

Where do you ship to?

We ship to the following countries:

Delivery Duty Unpaid (DDU) basis
Australia
Brunei
Canada
China
Hong Kong
Japan
Macau
Malaysia
New Zealand
Philippines
South Korea
Switzerland
Thailand
Taiwan
United Kingdom
United States of America

We regret to inform you that we do not deliver to countries not included in the above list.

Please note that delivery may be restricted on a product-basis at Sincere’s discretion due to trading agreements with our partners. We thank you for your understanding on this.

How long will my items take to arrive?
How much are the shipping rates?
Do you ship to multiple addresses?
Do you ship to Post Office (P.O.) box or freight forwarding addresses?

Returns & Refunds

Can I request for a return?

It is important to us that you are completely satisfied with your purchase. We allow returns on the following circumstances:

  1. Damaged/defective product(s) upon receipt; or
  2. Incorrect product(s) received.

We regret to inform you that we do not accept returns if:

  1. Damage of the product is due to improper use or handling by recipient;
  2. Return Merchandise Authorisation (RMA) is not requested within ten (10) calendar days of delivery;
  3. Damage of the product is due to subjecting it to unusual or unadvisable physical, environmental or electrical stress; or
  4. Product has been modified without our authorisation.
How do I return my purchase?
When and how will I receive my refund?

Warranty & Servicing

Do my purchases come with product warranty?

Products sold come with international manufacturer’s warranty.

Can I buy extended warranty for my purchase?
What does manufacturer’s warranty cover?
Do you provide After Sales services?
How can I get my product, which is still under manufacturer’s warranty repaired?

Product Care

What are some general points that I should note when taking care of my product?

In general, standard time frame for repairs and services is an average of 6 months.

We recommend:

  • Sending your mechanical watch to an authorized service centre for servicing at least every three years; and
  • Sending your watch to an authorized service centre for battery replacement at least every 12 to 15 months.

Promotions

What are the current promotions?

Welcome Promotion

Enjoy 10% off your first purchase at sincerewatch.com. To receive the promo code, kindly subscribe to our newsletter here.

The promo code is valid for one-time use per account only and cannot be used in conjunction with other promotional codes.

TAG Heuer Exclusive

Enjoy 6% rebate on TAG Heuer timepieces at sincerewatch.com. The promotion is valid until from 21 September until 21 October 2018. No promo code is required to redeem the promotion.

For qualified purchases, you will receive an email notification once your order is processed and the online store credits have been deposited into your account. The online store credits can only be used on your next purchase at sincerewatch.com.    

The online store credits are not exchangeable for cash, voucher or in any other form. For more information on our online store credits policy, please click here.

*Terms & Conditions: For all of the above, promotions are not exchangeable for cash, voucher or in any other form. Promotions are valid at sincerewatch.com only unless otherwise stated. No adjustment is allowed on previous purchases. No cancellation or changes to an order once order has been placed. Sincerewatch.com reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, Sincerewatch.com’s decision is final.

Can I use more than one promo code on my order?
What should I do if the promo code is not working?
What are the Terms and Conditions for promotions?
Can I enjoy the promotions in the retail stores?